Warranty Policy

Built to last. And if something’s wrong – we’ll take care of it.

WARRANTY

Every JoyExercise MEET paddle comes with a 6-month manufacturer warranty.
You play hard - we’ve got your back.

What does the warranty cover?
- Manufacturing defects*
- Structural damage not caused by use
- Production issues that prevent normal play

What’s not covered?
- Normal wear and tear (e.g. print fading, grip wear)
- Mechanical damage (e.g. hitting the court, net, or another paddle)
- Modifications or alterations (e.g. changing balance, replacing grip, cutting the handle)
- Damage from improper storage or use
- Products used commercially (e.g. rentals)
- Products not purchased from joyexercise.com
- No valid proof of purchase
- Products received as a gift, reward, or contest prize
- Damage during shipping or caused by third-party services (including freight forwarders)
- Items shipped to freight forwarding companies
- Damage caused by nature or accidents
- Items not owned by the original purchaser
- Abuse or misuse of the warranty process

How to file a warranty claim?
1. Email us at hello@joyexercise.com – include your order number and a short description of the issue
2. Attach photos or a video clearly showing the defect
3. Our team will respond within 5 business days with next steps

If the claim is approved:
- We’ll send you a replacement paddle (if available)
- Or issue a refund
- Or offer store credit – depending on the situation

The resolution depends on the type of issue and follows our warranty policy. In some cases, we may ask you to return the paddle for verification.
Questions? Reach out: hello@joyexercise.com

*Manufacturing defects include material flaws and workmanship errors
* If your order was shipped through a third party (freight forwarder, intermediate warehouse, friend), we’re not responsible for missing items, damage, or delivery issues.