Privacy Policy
JoyExercise
Effective Date: March 24, 2025
This site is operated by JoyExercise LLC, a U.S.-based company.
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This Privacy Policy describes:
- the type of your personal information collected
- what rights you have regarding your personal information (in particular, how you can request changes to information collected)
- how we handle "Do not track" request
- how we use the personal information
- whether the data collected is accessible to any third parties (sharing your personal information)
- effective date of the Privacy Policy
- how users will be notified of changes to the Privacy Policy
To sum up, this Privacy Policy specifies, how your personal data is collected, used and shared, when you visit or make a purchase from www.joyexercise.com (the "Site") which is administered by Us (hereinafter referred as to: "joyexercise").
WHAT PERSONAL INFORMATION WE COLLECT?
This includes the categories described below, such as Additional Clauses, Order Information, and Device Information.:
ADDITIONAL CLAUSES
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
ORDER INFORMATION
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:
1) name and surname
2) e-mail address
3) shipping address:
4) phone (optional)
5) company name (optional)
6) billing address;
7) payment information (credit card numbers)
We use Shopify Payments to securely process your payment. Your payment data, including credit card numbers, is handled directly by Shopify and its payment partners. We do not store your payment information on our servers. You can read more here: https://www.shopify.com/legal/privacy
Please note, that by placing the order you may ask the Site to save this information for next time. Placing next order, you will not have to provide this personal information again. That is made using cookies, so if you clear the cookies history, the Site will not remember this information and you will have to provide it again by placing the order.
DEVICE INFORMATION
Additionally: When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
WHAT RIGHTS YOU HAVE REGARDING YOUR PERSONAL INFORMATION
- right to know what personal information is being collected about you
- right to know whether your personal information is sold or disclosed, and to whom
- right to ask for deletion of your personal information
- right to say no to the sale of personal information
- right to access your personal information
- right to have access to equal services and prices, even if you choose to exercise your privacy rights as defined in this Policy
DISCLOSURE
If you would like to know what personal information is being collected about you and whether your personal information are sold or disclosed, and information in this Privacy Policy is not enough for you, you can ask Us for this information by e-mail on the following address:
hello@joyexercise.com
Please note, that we can limit the number of such inquiries (e.g. 2 a year) or period which inquiry relates to (e.g. 12 months before the inquiry). Please also note that we may refuse to respond to such an inquiry if you abuse this right or submit unfounded or excessive requests.
DELETION
You have right to ask for deletion of personal information on you collected by the site. You can do it by sending e-mail on the following address: hello@joyexercise.com However, we may deny your request based on the reason provided by law, in particular by the following reasons:
1) if your personal information are necessary to execute transaction or agreement with you (in particular for shipping, payment processing, considering complaint or ask for refund);
2) if we cannot verify your request;
3) to complete transaction, provide a reasonably anticipated product or service, or for certain warranty and product recall purposes;
4) for certain business security practices;
5) for certain internal uses that are compatible with reasonable consumer expectations or the context in which the information was provided;
6) to comply with legal obligations, exercise legal claims or rights, or defend legal claims;
CALIFORNIA RESIDENTS – CCPA
If you are a California resident you have the right to request that we do not “sell” your personal information. We do not sell your data for money, but we may share information with advertising partners (e.g. Meta/Facebook, Google), which may be considered a “sale” under California law.
To opt out, click the “Do Not Sell My Personal Information” link in the footer of our website, or email us at hello@joyexercise.com with the subject: “Do Not Sell My Info”.
You may also request access to your personal data, or ask for it to be deleted, by contacting us via email.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We use the information from our site to be able to structure re-targeting through Facebook ads and google ads.
This may include using analytics tools provided by external service providers to evaluate traffic sources, most visited pages and customer behavior.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us operate our store and services, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your personal information here.
- We use Google Analytics to understand how customers use our website.
You can also opt out here.
We may also share your Personal Information to comply with legal obligations, respond to lawful requests (such as subpoenas or court orders), or protect our rights.
If you subscribed to our marketing emails, we may also share your email and interaction data (such as open or click rates) with third-party email providers, to improve our messages.
BEHAVIOURAL ADVERTISING
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
For more information about how targeted advertising works, visit the Network Advertising Initiative.
You can opt out of targeted advertising by using the links below:
- Facebook
- Google
- Bing
You can also opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.
We also use advertising pixels from platforms like Facebook, Instagram, and Google to track your interactions and show you personalized ads based on your browsing behavior.
EUROPEAN RESIDENTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such data, we will delete it immediately. If you believe that a child has provided us with personal data, please contact us at
hello@joyexercise.com
HOW USERS WILL BE NOTIFIED OF CHANGES TO THE PRIVACY POLICY
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
You can review the most current version of the Privacy Policy at any time at this page. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to this Privacy Policy constitutes acceptance of those changes
If you are on our mailing list (newsletter) and the change of the Privacy Policy affects your rights or obligations, we notify you by e-mail used for the newsletter about the change of the Privacy Policy, giving you a link to the updated version. If you accept changes, you do not have to do anything. If you do not accept changes, please unsubscribe from the mailing list immediately after receiving the notification.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at
hello@joyexercise.com
JoyExercise
[Re: Privacy Compliance Officer]