Return Policy

At JoyExercise, we want you to feel great about your purchase.
Not 100% happy? Let us know - we’ll make it right.


RETURNS

You can return your paddle within 30 days from the delivery date.

When do we accept returns?
- The paddle is in perfect condition and hasn't been used
- The protective plastic on the handle is still in place
- There are no signs of play or modifications
- It’s packed in the original or safe alternative packaging

Balls, apparel, and accessories must be:
- New
- Unused
- Complete

We may refuse a return if:
- The product was used
- It was damaged or modified (e.g. grip replaced, edge trimmed)
- There is no proof of purchase from joyexercise.com
- The packaging didn’t protect the product during return shipping
- There’s a justified suspicion of return abuse

What if my order arrives damaged?
If your order arrives damaged, email us at hello@joyexercise.com within 7 days of delivery. Include your order number and photos of the damage. We’ll make sure you get a replacement or a solution that works for you.

 

HOW TO RETURN PRODUCT

1. Email us at hello@joyexercise.com – include your order number and reason for return
2. We’ll send you return instructions
3. From that moment, you have 7 days to ship the product

We provide a prepaid return label for your convenience. A flat fee of $8 will be deducted from your refund.  
Items returned in a condition that prevents resale may be subject to a 20% restocking fee. Original shipping cost is non-refundable

 

INTERNATIONAL RETURNS

Returns are available only for customers in the USA.
If your international order arrived damaged or defective - contact us: hello@joyexercise.com 
We’ll send a replacement.
* We don’t cover customs duties or import taxes

 

REFUNDS

Refunds are processed within 14 business days after we receive and accept the returned product.
Funds are returned using the same payment method used for the original order.
You’ll get a confirmation email when it’s done.

We don’t offer product exchanges. If you’d like a different product, simply place a new order after your refund is processed.


Questions? Reach out: hello@joyexercise.com